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Terms and Conditions

PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE ORDERING PRODUCTS ONLINE FROM THE CLINCH PLATFORM.

 

APPLICABILITY

 

You are reading these Terms of Sale because you are using a CLINCH website. These Terms of Sale create a legally binding agreement between you and CLINCH and its affiliates regarding orders placed for products available on the Platform.

 

The Terms of Sale posted on the Platform at the time you place your order on the Platform will govern that purchase.  Please read these terms carefully and check that the details of your order are complete and accurate before submitting your order.

 

PLACING ORDERS ON THE PLATFORM

 

ELIGIBILITY TO ORDER

 

To place an order on the Platform, you must be of legal age in your country.

 

HOW TO ORDER

 

You need an e-mail address to place an order, and you may need to set your browser to accept both (functional) cookies and pop-ups in order to be able to use all the functionalities of the Website, which includes designing customized items, adding items to your shopping bag and submitting your order.

 

When you submit an order, we will send you an email acknowledging receipt of your order.  Our acceptance of the order takes place when the Products are shipped to you – we will send you an email confirming that the Products have been shipped (“Order Confirmation”). At this point a contract, containing these Terms of Sale, comes into existence and is binding on you and us (the “Contract”). We recommend that you print or download a copy of these Terms of Sale and the relevant Order Confirmation for future reference.  If we are unable to supply you with a product, we will inform you of this in writing and will not process the order.

 

OUR RIGHT TO REJECT YOUR ORDER OR CANCEL A CONTRACT

 

Fulfillment of all orders on the Platform is subject to availability. We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel a Contract by written notice to you in the following situations, without being liable for any damage or costs other than repayment of any amount received from you in relation to the Contract we cancelled:

 

• The product is not available / in stock;

• Your billing information is not correct or not verifiable;

• Your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;

• Your bank transfer payment is not received within 12 calendar days after receipt of your order;

• We believe you are under the legal age in your country;

• We believe that you are a reseller;

• There was an error in the price displayed on the Platform;

• We could not deliver to the address provided by you;

• Due to an Event Outside Our Control (see below);

• In the event of misspelling, pricing or other errors or mistakes in the Platform information.

 

DATA CHECK

 

When you send us your order, we may run some checks on it before it is fulfilled. These checks may include verifying your address and checking for fraud.  We run partly automated checks on all purchases to filter out unusual or suspect transactions, or transactions which can be identified as susceptible to fraud. Suspected fraud on the Platform will be investigated and if necessary prosecuted.

 

PRICE/PAYMENT

 

PAYMENT METHODS

 

You can find the available payment methods. Please do not try to pay by any other way than specified there. If you do, we will not be liable for loss of the payment or any other damages that may result from this action.

 

PAYMENT PROCESSING

 

Except with respect to pre-ordered products, if you pay by credit/debit card, we will deduct the amount due from your account as soon as your order leaves our warehouse.  Payments can only be processed if the billing information can be verified.

 

PRICES AND CURRENCY

 

The product prices displayed on the Platform are inclusive of Value-Added Tax (VAT), as applicable. Shipping rates are applied per order. The exact shipping rates depend on your order is being delivered to. Prices are quoted in local currency.

 

YOUR TOTAL PRICE

 

The total price specified in the final check out screen includes tax and shipping costs. This price will be recorded in the Order Confirmation; which we recommend you print or download for future reference. If paying by credit card, the total amount for your entire order will be reflected on your statement in your local currency.

 

If your local currency is different from the currency in which the prices are quoted, your bank will apply the exchange rate applicable per the date of purchase. Your bank may apply a different exchange rate, which is beyond our control.

 

PRICE CHANGES

 

The prices of the products will be as displayed on the Platform. Prices may change from time to time, but changes will not affect any order which we have confirmed in an Order Confirmation.

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